UT Haslam News
Retailers that make it harder to return stuff face backlash from their customers
In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with several customers filing lawsuits. It also inspired my team of operations management researchers to study how customers respond when retailers make their return policies more strict. Our key finding: Whether they often or rarely return products they’ve purchased, consumers object unless those retailers explain why.
Major Supply Chain Organization Honors Tom Goldsby as Distinguished Fellow
The Council of Supply Chain Management Professionals (CSCMP) selected Thomas Goldsby for its 2024 class of CSCMP Distinguished Fellows.
Everything You Need to Know from the Fall 2024 Supply Chain Forum
From April 9–11, the Global Supply Chain Institute and the Department of Supply Chain Management welcomed hundreds of business professionals, industry leaders, and top students to the University of Tennessee, Knoxville.
Yemisi Bolumole Contributes to Federal Study and Publication on Long-Haul Driver Compensation and Safety
UT Knoxville supply chain management professor Yemisi Bolumole contributed to a nationwide study examining the impacts of compensation methods on driver retention and safety in the trucking industry. The report, which Congress requested, was conducted by experts recruited by the Transportation Research Board (TRB) of the National Academies of Science, Engineering, and Medicine.
UT Research Finds Female Truckers More Likely to Comply with Safety Regulations
The research co-authored by Alex Scott found that male drivers were 13.2 percent more likely to have received a major unsafe driving violation.
UT Takes a Leadership Role at the Airport Ground Transportation Association Conference
Jeff Trombly of the supply chain management faculty recently helped to organize the AGTA Conference in Salt Lake City, Utah, from Sept. 29 to Oct. 2, 2024. UT is the only university actively involved with the AGTA, which consists of more than 200 members working for domestic and international airports, ground transportation operators, and the parking industry.
In First Case Competition Together, UT Haslam Student Team Takes Top Spot
Undergraduates from the University of Tennessee, Knoxville, Haslam College of Business recently won the Intermodal Association of North America (IANA) 2024 Intermodal Case Study Competition in Long Beach, California. In the students’ first time competing together, the team overcame a strong field of contenders, including the California State Maritime Academy, College of Charleston, Georgia Southern University, SUNY Maritime and the universities of Arkansas, Maryland, North Florida, North Texas and Wisconsin at Superior.
UT Supply Chain (Again) Ranked Number One in SEC, Third Among Publics
The supply chain management program in UT Knoxville’s Haslam College of Business ranks third among public institutions and fourth nationally, according to the latest U.S. News and World Report Best Colleges report, released on Sept. 24. This is the fifth year in a row that the program has ranked in the top five nationally and first in the Southeastern Conference.
Transportation and Logistics Collaborative Concludes Year One with Inaugural Director and High-Level Industry and Government Projects
In the past year, the Transportation and Logistics Collaborative (TLC) led by Ryder Professor Yemisi Bolumole has made progress on significant projects with private sector companies, U.S. government agencies, and universities.
High School Students Explore Supply Chain Management at UT Summer Camp
For five days in July, 15 high school students from Tennessee and four other states participated in the second annual Supply Chain Management (SCM) Camp at the University of Tennessee, Knoxville. The camp gave students from communities with less supply chain industry exposure a chance to explore the opportunity-rich field through lectures, case studies, site visits, and more.